Shipping Policy


 

 

📦 Shipping Policy

Effective Date: 02/13/2026

 

 

1. Introduction

At Pro Wellness Systems (“we,” “us,” or “our”), we are committed to providing a transparent, reliable, and professional shipping experience. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products from www.prowellnesssystems.com.

Our products include specialized medical and wellness equipment such as hyperbaric chambers, red light therapy beds, PEMF mats, sensory deprivation tanks, and cryotherapy chambers. As such, many orders require freight or specialized delivery services.

 

 

2. Shipping Destinations

Domestic Shipping

We currently ship to:

  • The 48 contiguous United States

We do not ship to Alaska, Hawaii, U.S. territories, or international destinations at this time.

Future Expansion

We may expand shipping locations in the future. Updates will be posted on our website.

 

 

3. Shipping Costs

Shipping costs are calculated and displayed at checkout before payment is completed.

Standard Shipping

  • Available on qualifying products

  • Free on eligible orders over $50

White Glove / Specialized Delivery

  • Flat rate: $500 USD (when applicable)

  • Required for large, heavy, or specialized equipment

White Glove Delivery may include:

  • Inside delivery

  • Room-of-choice placement

  • Basic setup (when applicable)

  • Delivery appointment scheduling

All applicable shipping charges are disclosed before purchase. We do not charge hidden fees.

 

 

4. Order Processing Time

Standard Processing

  • Small and standard items: 1–2 business days

  • Large medical and wellness equipment: 5–10 business days

Business days are Monday through Friday, excluding holidays.

Order Cut-Off Time

Orders placed before 5:00 PM CST on business days begin processing the same day. Orders placed after this time will be processed the next business day.

 

 

5. Estimated Delivery Time

Delivery times begin after processing is complete.

Standard Shipping

  • Estimated transit time: 3–7 business days

Freight & Specialized Equipment

  • Estimated transit time: 7–21 business days

  • May vary depending on location, carrier availability, and scheduling

Delivery estimates are not guaranteed and may be affected by weather, carrier delays, or logistical factors beyond our control.

 

 

6. Shipping Methods and Carriers

We use reliable and insured carriers, including:

  • UPS

  • FedEx

  • USPS

  • Licensed Freight Carriers

Carrier selection depends on package size, weight, and destination.

 

 

7. Freight and Specialized Deliveries

Many of our products require freight delivery due to size, weight, and technical requirements.

Freight Deliveries May Include:

  • Curbside or inside delivery (based on service selected)

  • Palletized shipments

  • Liftgate service (when required)

  • Appointment scheduling

Customer Responsibilities

Customers must ensure:

  • Clear access to delivery location

  • Adequate space for equipment placement

  • Someone is present to receive and sign for delivery

Failure to meet these requirements may result in additional fees.

 

 

8. Shipment Tracking

Once your order ships, you will receive an email containing:

  • Carrier name

  • Tracking number

  • Tracking link

Tracking information becomes active within 24–48 hours after shipment.

You may also track your order at:
www.prowellnesssystems.com/track-order

 

 

9. Delivery Issues

9.1 Delayed or Lost Shipments

If your order is delayed beyond the estimated delivery time, contact us at:

📧 support@prowellnesssystems.com
📞 817-470-4511

If a shipment is marked “delivered” but not received, please:

  • Verify your shipping address

  • Check with neighbors or building management

  • Contact us promptly

We will work with the carrier to investigate.

 

 

9.2 Damaged Shipments

If your order arrives damaged:

  1. Inspect the package immediately

  2. Take clear photos of damage

  3. Report the issue within 48 hours of delivery

Email: support@prowellnesssystems.com

We will arrange a replacement, repair, or refund as appropriate.

 

 

10. Missing Items

If items are missing from your shipment:

  • Notify us within 7 days of delivery

  • Provide your order number and details

We will investigate and resolve the issue promptly.

 

 

11. Incorrect or Incomplete Address

Customers are responsible for providing accurate shipping information.

If a package is returned due to incorrect or incomplete address:

  • We will contact you

  • Reshipment fees may apply

We are not responsible for delivery delays caused by incorrect information.

 

 

12. Returns and Refunds Related to Shipping

Returns are accepted within 30 days of delivery, subject to our Return & Refund Policy.

Return Conditions

  • Items must be unused

  • In original packaging

  • In resalable condition

Return Shipping

  • Customer is responsible unless the return is due to our error

  • Freight returns may require special arrangements

Refund Processing

  • Processed within 14 business days after inspection

  • Refunded to original payment method

 

 

13. Signature and Delivery Confirmation

For high-value orders, we may require:

  • Adult signature confirmation

  • Photo delivery confirmation

This protects both the customer and our company against fraud or loss.

 

 

14. Customer Support

For shipping-related questions, contact:

Pro Wellness Systems
6060 N. Central Expressway, 5th Floor
Dallas, TX 75206
United States

📧 support@prowellnesssystems.com
📞 817-470-4511

Hours:
Monday–Friday, 9:00 AM – 5:00 PM CST

 

 

15. Policy Updates

We reserve the right to modify this Shipping Policy at any time. Updates become effective immediately upon posting.

Customers are encouraged to review this policy periodically.