Billing Terms and Conditions

Effective Date: February 13, 2026

1. Introduction

These Billing Terms and Conditions ("Terms") govern the payment obligations and billing processes between Pro Wellness Systems ("Company," "we," "us," or "our") and the customer ("Customer," "you," or "your").

By purchasing products from https://www.prowellnesssystems.com (the “Website”), you agree to be bound by these Terms.

These Terms apply to all purchases made within the 48 contiguous United States, where we sell and ship our products.

2. Payment Terms

2.1 Pricing

Currency:
All prices are listed in United States Dollars (USD).

Price Changes:
Prices are subject to change without prior notice. However, once you complete checkout and receive order confirmation, your price is locked for that purchase.

Taxes:
Prices do not include applicable sales tax unless explicitly stated. Sales tax is calculated at checkout based on the shipping address and applicable state laws.

2.2 Accepted Payment Methods

We accept secure payments through the following methods:

• Visa

• MasterCard

• American Express

• Discover

• ACH / Electronic Funds Transfer (when applicable)

• PayPal

• Apple Pay

• Google Pay

• Shop Pay (if available at checkout)

• Approved third-party financing providers (when offered)

All payments are subject to authorization and fraud verification.

2.3 Payment Due Date

One-Time Purchases:
Payment is due in full at the time of checkout.

Orders will not be processed or shipped until payment has been successfully authorized and captured.

Custom Orders or Special Orders (if applicable):
May require a deposit or full prepayment prior to manufacturing or shipment.

3. Invoicing

Invoice Issuance:
Invoices and order confirmations are issued electronically immediately upon successful checkout.

Delivery Method:
Invoices are sent to the email address provided during checkout.

Customer Responsibility:
You are responsible for providing accurate billing and contact information. We are not responsible for delays caused by incorrect information.

4. Late Payments

Because payment is required at checkout, late payment generally does not apply to standard purchases.

However:

4.1 Chargebacks & Reversed Payments

If a payment is reversed, disputed, or charged back without valid cause:

• We reserve the right to suspend order fulfillment.

• We may pursue collection of unpaid amounts.

• Administrative and chargeback fees may apply as permitted by law.

4.2 Suspension of Services

If payment is not successfully processed or is later reversed:

• Orders may be canceled.

• Shipments may be delayed.

• Warranty or service support may be suspended until the balance is resolved.

5. Disputed Charges

If you believe there is an error on your invoice:

Notification Period:
You must notify us within 7 business days of the transaction date.

How to Submit a Dispute:
Email: support@prowellnesssystems.com
Include:

• Full name

• Order number

• Transaction date

• Description of the issue

We will investigate and respond within a reasonable timeframe.

We strongly encourage customers to contact us before initiating a chargeback so we can resolve the matter promptly.

6. Refunds and Credits

Refunds are issued in accordance with our separate Refund Policy available on our Website.

Key points:

• Refund eligibility depends on product type and condition.

• Certain large equipment items may be subject to restocking fees.

• Approved refunds are processed to the original payment method.

• Refund processing time: typically 5–14 business days after approval (processing times may vary by bank).

Shipping fees may be non-refundable unless required by law.

7. Taxes

You are responsible for all applicable sales taxes required by state law.

If you claim tax exemption:

• A valid tax exemption certificate must be provided before order processing.

• We reserve the right to verify exemption documentation.

We currently sell and ship only within the 48 contiguous United States.

8. Billing Errors

If we discover a billing error:

Overcharges:
We will refund or credit the overcharged amount promptly.

Undercharges:
If you were undercharged due to a system error, we reserve the right to invoice the outstanding balance before shipment or service completion.

9. Financing and Recurring Payments

9.1 Third-Party Financing

If you use a third-party financing provider:

• Financing approval is subject to the lender’s terms.

• You agree to comply with the lender’s agreement.

• We are not responsible for financing approval decisions.

9.2 Recurring Payments (If Applicable)

If we offer extended warranties, service plans, or subscription services:

• Recurring payments will be disclosed clearly before purchase.

• Subscriptions automatically renew unless canceled prior to the next billing cycle.

• You may cancel by contacting support@prowellnesssystems.com.

10. Payment Security

We take payment security seriously.

• We use secure, PCI-compliant third-party payment processors.

• We do not store full credit card numbers on our servers.

• All transactions are encrypted using Secure Socket Layer (SSL) technology.

• Fraud prevention and identity verification tools may be used.

11. Changes to Billing Terms

We reserve the right to modify these Billing Terms at any time.

Updates become effective upon posting on:
https://www.prowellnesssystems.com

Continued use of our Website constitutes acceptance of any updated Terms.

12. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages related to billing matters.

• Our maximum liability shall not exceed the amount paid for the product giving rise to the claim.

Nothing in these Terms limits rights that cannot be limited under applicable law.

13. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles.

Any disputes shall be resolved in the state or federal courts located in Dallas County, Texas.

14. Contact Information

For billing questions or concerns:

Pro Wellness Systems
6060 N. Central Expressway, 5th Floor
Dallas, TX 75206
Email: support@prowellnesssystems.com
Phone: 817-470-4511
Website: https://www.prowellnesssystems.com

15. Entire Agreement

These Billing Terms and Conditions, together with our:

• Terms of Service

• Privacy Policy

• Refund Policy

constitute the entire agreement regarding billing matters.

Acknowledgment

By purchasing products from Pro Wellness Systems, you acknowledge that you have read, understood, and agree to these Billing Terms and Conditions.