Return and Refund Policy

Effective Date: February 13, 2026

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Pro Wellness Systems website located at www.prowellnesssystems.com (“Website”).

2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

Email: support@prowellnesssystems.com
Phone: 817-470-4511
Address:
6060 N. Central Expressway, 5th Floor
Dallas, TX 75206
United States

Business Hours:
Monday–Friday, 9:00 AM – 5:00 PM (Central Time)

3. Return Eligibility

Customers within the United States (48 Contiguous States) have the right to request a return within 14 days of receiving their order, subject to the conditions below.

3.1 Conditions for Return

To be eligible for a return, items must meet all of the following conditions:

• Unused and Undamaged: Item must be unused, uninstalled, and in original condition

• Original Packaging: All original packaging, manuals, accessories, and labels must be included

• Proof of Purchase: Valid receipt or order confirmation is required

4. Return Process

4.1 Initiating a Return

To begin a return:

1. Contact Customer Service within 14 days of receiving your order:

• Email: support@prowellnesssystems.com

• Phone: 817-470-4511

2. Provide your order number and reason for return.

3. Once approved, you will receive return instructions and, if applicable, an RMA (Return Merchandise Authorization) number.

4.2 Preparing Your Return

• Securely package the item in its original packaging

• Include all accessories, manuals, and promotional items

• Include the return authorization documentation

• Attach the provided shipping label (if applicable)

4.3 Shipping the Return

• Ship the package within 7 days of receiving authorization

• Use a trackable shipping service (UPS, FedEx, or equivalent)

• Retain tracking information for your records

5. Return Shipping Costs

• Customer Responsibility:
  All return shipping costs are the responsibility of the customer, except in cases of defective, damaged, or incorrect items.

6. Specific Return and Refund Conditions

6.1 Change of Mind Returns

Eligibility:

• Must be unused and in original packaging

• Must be requested within 14 days

Refund:

• Refund issued to original payment method

• May be subject to restocking fees (up to 15%)

6.2 Defective or Damaged Goods

Notification:
Contact us within 48 hours of delivery

Documentation:
Provide photos or videos showing the issue

Resolution:

• Replacement or full refund

• Return shipping covered by us

6.3 Incorrect Product Received

Notification:
Contact us immediately upon receipt

Resolution:

• We will arrange return shipping

• Correct item shipped at no additional cost

6.4 Product Never Arrived

Notification:
Contact us if your order does not arrive within the estimated delivery window

Resolution:

• Carrier investigation initiated

• Full refund or replacement if confirmed lost

6.5 Order Cancellation

Before Shipment:

• Full refund available

After Shipment:

• Follow standard return process after delivery

7. Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

• Custom or personalized products

• Special-order equipment

• Installed or used therapy equipment

• Perishable goods

• Intimate or sanitary items (unless unopened)

• Gift cards

• Downloadable digital products

8. Refunds

8.1 Refund Conditions

• Items must be received and inspected

• Must meet eligibility requirements

• Approval confirmation sent via email

8.2 Refund Processing

Method:
Refunds issued to original payment method

Time Frame:
Processing may take up to 14 business days after approval

8.3 Partial Refunds

Partial refunds may apply if:

• Item is damaged due to customer handling

• Parts or accessories are missing

• Return is outside the allowed time frame

9. Exchanges

Eligibility:
Defective, damaged, or incorrect items only

Process:
Email support@prowellnesssystems.com

Shipping Costs:

• Covered by us for defective/incorrect items

• Customer responsibility for change-of-mind exchanges

10. Timelines

11. Legal Rights

This policy does not affect your statutory rights under applicable federal or state laws.

12. Questions and Support

For assistance:

Email: support@prowellnesssystems.com
Phone: 817-470-4511

Visit our FAQ page on www.prowellnesssystems.com for additional information.

13. Agreement

By placing an order on our Website, you acknowledge and agree to this Return and Refund Policy.

Pro Wellness Systems

Email: support@prowellnesssystems.com
Phone: 817-470-4511
Address:
6060 N. Central Expressway, 5th Floor
Dallas, TX 75206
United States